15 ways to end a difficult conversation

Even though I’ve watched countless presentations and webinars on delivering bad news and managing conflict, I’ve never been very skilled in this area. I dread these types of interactions, and seem to struggle most with how to conclude them.

These conversations can also be tricky because I immediately jump to problem solving, even though the person I’m speaking with may not want me to solve their problem. They may just want me to listen.

So, how do you end a difficult conversation without offering to solve a problem that you can’t necessarily solve.  Here are a few phrases to help you move these conversations to a conclusion.

• You’ve given me a lot to think about. I would like to take some time to really consider what you said.
• I’m grateful for your feedback. But it may take some time to resolve your situation. Can I get back to you?
• I’ve never thought about it that way. Let me talk to my [colleagues/my boss/our CEO] and see what [he/she/they] thinks.
• I don’t think we are going resolve this today. Let me think about what you’ve said, and I’ll get back in touch with you.
• I may not be the best person to address your concerns. But I can find out who is.
• Thanks for sharing your thoughts on this. But solving this falls outside my skill set. Can I recommend that you talk to . . .
• I’d like to take a break and come back to this in a couple of hours after we’ve both had time to think.
• I’m not prepared to discuss this any longer. Let’s take a break so I can collect my thoughts.
• I feel like we’ve talked this out as much as it is productive to do so. So let’s wrap up.
• I like the ideas you’ve shared. Can you put them in an email and send it to me?
• You’ve given me a lot to think about. Thanks.
• I want to understand what you’re trying to accomplish with this feedback. Let’s take a break and then come back to discuss.
• We’ve been talking for 45 minutes already. I really need to get back to work.
• I’m sorry to interrupt, but I want to make sure I understand everything before it’s time to wrap up.
• I know I’m interrupting you, but I’m short on time. Can you sum up your most important points?

 

Are there any others that have worked for you?

 

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